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Billcom
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Free cpe webinars
Rethinking Customer Experience in a Digital World

RETHINKING CUSTOMER EXPERIENCE IN A DIGITAL WORLD

Cost Free
Presentation Length 1.0 hour

Recorded DateJanuary 11, 2023
CPE:Not available
(archived webinars do not offer CPE credits)
Course LevelBasic
Course Description

Understanding the importance of customer experience is vital to the success of any business, particularly those shifting their model to a more digitized world. Over the past decade, the shift to digital has opened countless doors and significantly increased the growth potential for many business owners.

The implementation of tech to replace human intervention and refine processes has been at the forefront of this transformation, but where does that leave your customer? This webinar will help attendees rethink the customer experience (CX) with a focus that keeps customers engaged and confident about your services from anywhere in the world. 

Learning Objectives:


  • Recognize the importance of CX in a digital world 

  • Define the Customer Confidence Cycle and how it applies to your business 

  • Determine how to enhance your CX function

Not logged
PLEASE NOTE: ARCHIVED WEBINARS DO NOT QUALIFY FOR CPE
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Amanda Brower

hiline
Director of Marketing and CX
[email protected]

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Amanda is the Director of Marketing and CX at hiline. Prior to joining hiline, she worked with the Bonadio group as a manager and accountant. She received her MBA from the State University of New York College at Oswego.
 

About Our Sponsor

Billcom
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses and succeed on their terms. BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. BILL is headquartered in San Jose, California.